Need help with account change email

Discussion in 'PC Technical Support' started by warriorX, Apr 4, 2013.

  1. warriorX New Member

    I have my info saved on the launch pad, Just got back in to dcuo and want to change my account info but cant remember my account details its been awhile. Is there any way you can help? I had to make a new fourm account.
  2. Talve Well-Known Member

    If you go
    https://www.dcuniverseonline.com/
    and press "sign in" from up left corner, you see options for both
    "Forgot your username or password ?"

    You still have to know and have access to the e-mail you created the account with.
    If you do not remember the e-mail you used to create the account with, just enter every single e-mail you have ever used, and right one of those should receive the letter about this.

    So first you have to get back your username.
    After you have your username, you can use that to get back your password.

    Again, you need to have access to the e-mail you used to create the account with.

    And voila, you have your account back.

    If you do not have the e-mail as well, you can still send a ticket to the support at soe.com.
    There is still a chance to get the account back,
    (have heard the cases before in mmo's on getting old account back via IP checks)
    but likelihood is not that high.

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