Help Install Issue

Discussion in 'Support: Game Issues' started by MilkyWaylove, Sep 27, 2013.

  1. MilkyWaylove New Member

  2. Squirrell New Member

  3. MilkyWaylove New Member

    so squirrel are you saying your having the same issue or what ? lol
  4. Genocide New Member

    im having the exact same issue when i install to 95.7% how do i fix it?????/
  5. XTicreZz New Member

    i have the same problem error how to fix it :( anyone now please send me on Kik or skype : XTicreZz :(
  6. TheRagingArcher New Member

    i have the same problem go comment on my thread i included a picture get it seen. get it fixed!
  7. XTicreZz New Member

  8. TSR-SeanF Customer Service

    The problem you are currently experiencing may be the result of several different issues.If the fix XTicreZz mentioned does not help, please refer for the following list for some steps to try and issues to look for:

    1. Bloat Ware: In these cases, a semi-malicious program (or group of programs) may be preventing the launch pad from connecting. To fix this, you will need to remove said bloat ware program in order to connect. Some common software to look for is:

    • Browser Safeguard
    • Browser Infrastructure Helper
    • Search Protect
    • Browser Defender

    2. Resetting Internet Options:

    Go to Start > Control Panel > Internet Options > Click the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Ok. Then go back on the Internet Options and on the advanced tab, scroll down to Security and un-check "Check Server Certificate Revocation" and "Do Not Save Encrypted Pages to Disk" then click on Ok.

    3. Clearing LP4 Cache Settings: You can clear the LP4 cache by going to the game's folder and finding the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again.

    4. Anti-Virus / Firewall Software: It is not advisable to fully disable AV/FW software, so please add exceptions to allow the game through their filters.

    Answer Title: Firewall Troubleshooting - Exception List for Windows
    Answer Link: http://help.soe.com/app/answers/detail/a_id/37058

    Answer Title: Firewall Information
    Answer Link: http://help.soe.com/app/answers/detail/a_id/7515

    5. Client Reinstallation: This is a last ditch effort - as I’m sure you know, reinstalling takes time and can be inconvenient. In some rare cases, however, reinstalling the client will fix a Socket Error.

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