RENA application is not responding

Discussion in 'Support: Game Issues' started by m00tmike, Jul 3, 2013.

  1. m00tmike New Member

    I have searched high and low for information on this problem and all I have found is that a lot of people are having it happen to them. And there don't seem to be any solutions.

    Here's what happens for me: I launch the game from the launcher. A window full of black screen goes full screen with "dragon's prophet" in the corner. I get a blue mouse pointer. Then the screen goes white and the mouse pointer changes to the little "windows is thinking" icon and a message pops up saying "RENA application is not responding".

    This happens every time. I have yet to see anything of the game. Not even a load screen. This happened in closed beta too. I filled out a ticket then but didn't have the time or patience to jump through the hoops. There are plenty of great games out there and yet I keep staring at this white screen hoping that someone has fixed this. Please help.
  2. fuzzypanda New Member

    I'm having the same problem. I click on play, my cursor indicates it's loading and then I get "RENA application is not responding." Are the servers down or did the latest patch screw something up and they are having to repatch? What's going on guys?
  3. Eleyen New Member

    Yea I'm having the same problem.
  4. fuzzypanda New Member

    Problem Event Name: APPCRASH
    Application Name: dp_x86.exe
    Application Version: 1.0.0.196
    Application Timestamp: 51b726c7
    Fault Module Name: dp_x86.exe
    Fault Module Version: 1.0.0.196
    Fault Module Timestamp: 51b726c7
    Exception Code: c0000005
    Exception Offset: 003d4e60
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: e7a6
    Additional Information 2: e7a68f1b114afb9027de551a91829e0a
    Additional Information 3: f2c3
    Additional Information 4: f2c3a19dae7f4aecdf3cdadfae717591
  5. Dolnor Active Member

    This has happened to me twice. The following are the appcrash info dumps.

    Source
    RENA Application

    Summary
    Stopped working

    Date
    ‎6/‎19/‎2013 4:34 AM

    Status
    Not reported

    Description
    Faulting Application Path: C:\Users\Public\Sony Online Entertainment\Installed Games\Dragons Prophet\dp_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: dp_x64.exe
    Application Version: 1.0.0.227
    Application Timestamp: 51ade7bc
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec4aa8e
    Exception Code: c0000005
    Exception Offset: 00000000000253bc
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: fed2
    Additional Information 2: fed29166ce4360bca2e2ebd73ba42290
    Additional Information 3: 91f7
    Additional Information 4: 91f7411a480c85d9289db3693c4d0026



    Source
    RENA Application

    Summary
    Stopped responding and was closed

    Date
    ‎6/‎24/‎2013 10:41 PM

    Status
    Report sent

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Users\Public\Sony Online Entertainment\Installed Games\Dragons Prophet\dp_x64.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: dp_x64.exe
    Application Version: 1.0.0.227
    Application Timestamp: 51ade7bc
    Hang Signature: fa21
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Hang Signature 1: fa21851e2b7d871e08146c680167e372
    Additional Hang Signature 2: 36bf
    Additional Hang Signature 3: 36bfd2062d13367024ff3bd15b0a9fde
    Additional Hang Signature 4: fa21
    Additional Hang Signature 5: fa21851e2b7d871e08146c680167e372
    Additional Hang Signature 6: 36bf
    Additional Hang Signature 7: 36bfd2062d13367024ff3bd15b0a9fde

    Extra information about the problem
    Bucket ID: 3669965282


    TQQdles™
  6. Spellcaster Member

    It happened to me on several occasions. I think my system is outdated a bit, using too many programs and too few resources. Restart and try again. It is only happening maybe 0.4% of the overall gameplay time.
  7. Ganjarijuana New Member

    I'm having the same issue, but it closes every half hour to hour and I don't know whats causing it.
    I've got a decent gaming computer, but I may need to replace my graphics card.
  8. Wafflan45 New Member

    Try running it as an adminastrator
    Ganjarijuana likes this.
  9. Ganjarijuana New Member

    Hmm I hadn't thought of that. >.<
    That may just work. I'll try it and play a few hours and see what happens.
  10. rorp1234 New Member

    try to update your graphics program on your pc, maybe than it will work
  11. Avlaen New Member

    Im getting the same problem, just done a fresh download and install.
  12. DonutRawr New Member

    I think it maybe the driver problem, I have a nvdia 580 gtx i have this very same problem, I tried rolling back to 320.18 driver and it worked for me, I dont know if this is any help but you should give it a try.
  13. Asidbath New Member

    I had the problem described by original poster. Right click the Dragon's Prophet launcher, hit properties, hit the compatibility tab in the new window, then click the checkbox for running it in compatibility mode and select Windows Vista SP2 from the dropdown menu. Good luck.
  14. GM-Vedan Customer Service

    Make sure that your games graphic drivers are up to date, unless you are using Nvidia you want the last update not the new one. Also make sure that your game exceeds the games minimum requirements.
  15. Themayis New Member

    My game does exceed the minimum requirements. However, I can't even get passed the client launch menu without RENA crashing
  16. BunnyHood New Member

    The Rena application problem is a missing (.dll) file. This file is associated with directX and is only an issue when playing games. I went to microsoft.com and downloaded and installed the latest version of directX and it fixed everything. They offer a malicious software tool with your down load. Just decline this because it may not be compatible with your PC. Make sure to re-start your computer after the install so Steam can update as well.

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