Missing In-Game Claim Items from account

Discussion in 'Account Related Support' started by Royale, Feb 1, 2013.

  1. Royale New Member

    Purchased Everquest: Rain of Fear and applied the code to my account. The account is also Gold status.

    I created a in game ticket for this two days ago, but as of today, it still hasn't been read.
    Reference Number
    130130-002994

    If I go to the account page -> Membership -> Details: I am missing the following:

    In-Game Item: 16 Slot Bag
    In-Game Item: 2 Bag Slots
    In-Game Item: Aviak Spirit Totem
    In-Game Item: Clockwork Boar
    In-Game Item: Darvual Crystal
    In-Game Item: Frozen Crystal Shard, Burning Crystal Shard
    In-Game Item: Gargoyle Tooth
    In-Game Item: Key Art Painting
    In-Game Item: Live Topiary Mount
    In-Game Item: Ornate Barding
    In-Game Item: Qeynos Shield of Foundation
    In-Game Item: Satchel of Abu-Kar
    In-Game Item: Worg Mount
    Legends of Norrath Booster Pack: 5 Booster Packs

    All the above in-game claim items are associated with regular expansions and should be included - especially after purchasing and applying the code for Rain of Fear, which should activate all previous expansions.

    This is what is actually listed on my details page:

    EverQuest Game Pass Details
    Enabled Features:
    • 10 Expedient Delivery Vouchers
    • Entitlement: Base Game
    • Entitlement: Depths of Darkhollow
    • Entitlement: Dragons of Norrath
    • Entitlement: Gates of Discord
    • Entitlement: House of Thule
    • Entitlement: Legacy of Ykesha
    • Entitlement: Lost Dungeons of Norrath
    • Entitlement: Omens of War
    • Entitlement: Planes of Power
    • Entitlement: Prophecy of Ro
    • Entitlement: Rain of Fear
    • Entitlement: Ruins of Kunark
    • Entitlement: Scars of Velious
    • Entitlement: Secrets of Faydwer
    • Entitlement: Seeds of Destruction
    • Entitlement: Shadows of Luclin
    • Entitlement: The Buried Sea
    • Entitlement: The Serpents Spine
    • Entitlement: Underfoot
    • Entitlement: Veil of Alaris
    • EverQuest Silver Membership
    • In game Item: A piece of Furniture
    • In game Item: Bayle Marks
    • In game Item: Experience Potions
    • In game Item: Welcome Back Ornamentation
    • In game Item:Mercenary
    • In game Item:Welcome Note
    • In-Game Item: Bracelet of the Severed Hand
    • In-Game Item: Collector's Dimensional Case
    • In-Game Item: Contract of the Apparitional Alaran
    • In-Game Item: Emerald Sokokar Familiar
    • In-Game Item: Holgresh Metamorph Totem
    • In-Game Item: Idol of Cazic Thule
    • In-Game Item: Mark of Brell
    • In-Game Item: Painting: Rain of Fear
    • In-Game Item: Satchel of Legacies Lost
    • In-Game Item: Sceptre of Draconic Calling
    • In-Game Item: Taelosian Morphemic Staff
    • In-Game Item: Traveler's Rucksack
    • LON item: Ping's Palliative Potion Pack
    • LON item: Ping's Poignant Potion Pack
    • LON item: Ping's Practical Potion Pack
    • LON item: Ping's Prodigious Potion Pack
    • LON item: Ping's Protective Potion Pack
    • Legends of Norrath: Legacies Booster Pack
    • LoN: Scenario
    The LON item: Ping's are just the LON rewards for doing the Underfoot scenario.
  2. Sarkaukar Augur

    Those items were for a specific expansion purchase, needed to have been done during that expansion. Purchasing a newer expansion generally enables you to only the special items for that purchased expansion.

    A few of those items are from the DoD expansion, another from the SoF expansion, another from HoT expansion.

    That is my take on it but ultimately the decision rests in the CSR hands
  3. Royale New Member

    I bought and activated two accounts recently, both in exactly the same way. The reason I know these items are missing is because the other account has them.

    When purchasing an expansion, you activate each expansion up to and including the expansion you purchase. These base items have always been included when doing so. I have six accounts that I have bought and still use over the years, and I have never not been automatically given the above in-game rewards.

    I was able to make the list of missing items buy comparing this list to the other account I activated last week.

    On a side note, the In-Game Item: 2 Bag Slots is the line that activates the extra two bag slots when you upgrade to silver. You can see I have the silver membership active from the list, even though I'm now a gold member, but missing that line item that should be there.

    Also, if what you are saying is true, why would I have received some In-Game items from some expansions and not others. Many of the In-Game items on the list which I have credited to me are prior to VoA and RoF.

    For example:

    In-Game Item: Mark of Brell - is from Underfoot
    In-Game Item: Taelosian Morphemic Staff is from Gates of Discord - faction item.

    There are others too.
  4. Royale New Member

    OK so you have something to compare to, here is the list from my other account - Notice the activation date of the account at the bottom: Jan. 27, 2013:

    EverQuest Game Pass Details
    Enabled Features:
    • 10 Expedient Delivery Vouchers
    • Entitlement: Base Game
    • Entitlement: Depths of Darkhollow
    • Entitlement: Dragons of Norrath
    • Entitlement: Gates of Discord
    • Entitlement: House of Thule
    • Entitlement: Legacy of Ykesha
    • Entitlement: Lost Dungeons of Norrath
    • Entitlement: Omens of War
    • Entitlement: Planes of Power
    • Entitlement: Prophecy of Ro
    • Entitlement: Rain of Fear
    • Entitlement: Ruins of Kunark
    • Entitlement: Scars of Velious
    • Entitlement: Secrets of Faydwer
    • Entitlement: Seeds of Destruction
    • Entitlement: Shadows of Luclin
    • Entitlement: The Buried Sea
    • Entitlement: The Serpents Spine
    • Entitlement: Underfoot
    • Entitlement: Veil of Alaris
    • EverQuest Silver Membership
    • In game Item: A piece of Furniture
    • In game Item: Bayle Marks
    • In game Item: Experience Potions
    • In game Item: Welcome Back Ornamentation
    • In game Item:Mercenary
    • In game Item:Welcome Note
    • In-Game Item: 16 Slot Bag
    • In-Game Item: 2 Bag Slots
    • In-Game Item: Aviak Spirit Totem
    • In-Game Item: Bracelet of the Severed Hand
    • In-Game Item: Clockwork Boar
    • In-Game Item: Collector's Dimensional Case
    • In-Game Item: Contract of the Apparitional Alaran
    • In-Game Item: Darvual Crystal
    • In-Game Item: Emerald Sokokar Familiar
    • In-Game Item: Frozen Crystal Shard, Burning Crystal Shard
    • In-Game Item: Gargoyle Tooth
    • In-Game Item: Holgresh Metamorph Totem
    • In-Game Item: Idol of Cazic Thule
    • In-Game Item: Key Art Painting
    • In-Game Item: Live Topiary Mount
    • In-Game Item: Mark of Brell
    • In-Game Item: Ornate Barding
    • In-Game Item: Painting: Rain of Fear
    • In-Game Item: Qeynos Shield of Foundation
    • In-Game Item: Satchel of Abu-Kar
    • In-Game Item: Satchel of Legacies Lost
    • In-Game Item: Sceptre of Draconic Calling
    • In-Game Item: Taelosian Morphemic Staff
    • In-Game Item: Traveler's Rucksack
    • In-Game Item: Worg Mount
    • LON item: Ping's Palliative Potion Pack
    • LON item: Ping's Poignant Potion Pack
    • LON item: Ping's Practical Potion Pack
    • LON item: Ping's Prodigious Potion Pack
    • LON item: Ping's Protective Potion Pack
    • Legends of Norrath Booster Pack: 5 Booster Packs
    • Legends of Norrath: Legacies Booster Pack
    • LoN: Scenario

    Original Activation Date: January 27, 2013
  5. Royale New Member

    OK here is the list from another one of my accounts from Created in June of 2012 . . . this account is Silver, not gold and as you can see, includes all the missing items I listed above. Although I realize some of the items like the Social media and 4 experience ptions + Big Bag are special one time deals which I would not get on this account:

    EverQuest Game Pass Details
    Enabled Features:
    • 4 Experience Potions + 1 Big Bag
    • EQ Social Media Quest Month 4 Award
    • Entitlement: Base Game
    • Entitlement: Depths of Darkhollow
    • Entitlement: Dragons of Norrath
    • Entitlement: Gates of Discord
    • Entitlement: House of Thule
    • Entitlement: Legacy of Ykesha
    • Entitlement: Lost Dungeons of Norrath
    • Entitlement: Omens of War
    • Entitlement: Planes of Power
    • Entitlement: Prophecy of Ro
    • Entitlement: Ruins of Kunark
    • Entitlement: Scars of Velious
    • Entitlement: Secrets of Faydwer
    • Entitlement: Seeds of Destruction
    • Entitlement: Shadows of Luclin
    • Entitlement: The Buried Sea
    • Entitlement: The Serpents Spine
    • Entitlement: Underfoot
    • Entitlement: Veil of Alaris
    • EverQuest Silver Membership
    • In game Item: A piece of Furniture
    • In game Item: Bayle Marks
    • In game Item: Experience Potions
    • In game Item: Welcome Back Ornamentation
    • In game Item:Mercenary
    • In game Item:Welcome Note
    • In game item: Braxi Mount
    • In-Game Item: 16 Slot Bag
    • In-Game Item: 2 Bag Slots
    • In-Game Item: Aviak Spirit Totem
    • In-Game Item: Booster Pack & Nimbus
    • In-Game Item: Clockwork Boar
    • In-Game Item: Darvual Crystal
    • In-Game Item: Desert Kangon Saddle
    • In-Game Item: Emerald Sokokar Familiar
    • In-Game Item: Frozen Crystal Shard, Burning Crystal Shard
    • In-Game Item: Gargoyle Tooth
    • In-Game Item: Key Art Painting
    • In-Game Item: Live Topiary Mount
    • In-Game Item: Mark of Brell
    • In-Game Item: Ornate Barding
    • In-Game Item: Painting: Veil of Alaris
    • In-Game Item: Qeynos Shield of Foundation
    • In-Game Item: Satchel of Abu-Kar
    • In-Game Item: Satchel of Legacies Lost
    • In-Game Item: Sceptre of Draconic Calling
    • In-Game Item: Taelosian Morphemic Staff
    • In-Game Item: Traveler’s Rucksack
    • In-Game Item: Wailing Contract Mercenary
    • In-Game Item: Worg Mount
    • LON item: Flaming Skull
    • LON item: Ping's Palliative Potion Pack
    • LON item: Ping's Poignant Potion Pack
    • LON item: Ping's Practical Potion Pack
    • LON item: Ping's Prodigious Potion Pack
    • LON item: Ping's Protective Potion Pack
    • Legends of Norrath Priestess of the Anarchs Booster Pack
    • LoN: Scenario

    Original Activation Date: June 17, 2012

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