Eq2 Client Crash - Random

Discussion in 'Performance Support' started by ARCHIVED-zaknafene, Jan 30, 2010.

  1. Randon crashing
    *************************************************************
    Eq2 Crash Log
    SOEBuild=6188L
    SOEVersionString=2010/1/28 16:26:53
    EVERQUEST2 CRASH LOG
    ==================================================================================================
    Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x10022EB5
    Application was trying to read from 0x00000008
    Region Begins At: 0x00000000
    Region Ends At: 0x00010000
    Region Size Is: 0x00010000 bytes
    Memory Protection: PAGE_NOACCESS (00000001)
    Memory State: MEM_FREE
    Memory Type: Free
    Game Data:
    SOEBuild: SOEBuild=6188L
    SOEVersionString: SOEVersionString=2010/1/28 16:26:53
    OS Version: 6.1.7100 VER_NT_WORKSTATION
    CPU: 2 x86 GenuineIntel 2MHz RDTSC MSR CMPXCHG8 SSE SSE2
    DirectX Version: 10.0
    Video Card/Driver: [NVIDIA GeForce 9800 GTX+] [nvd3dum.dll] 8.15.11.9038 {d7b71e3e-4553-11cf-9059-992502c2c535}
    Time at crash: Sat Jan 30 14:26:07 2010
    Login Server: none
    Performance: 7
    Game Uptime: 14904 seconds
    Position last frame: 303.13, 55.59, 368.67
    Zone name: exp05_rgn_innothule
    Time in Zone: 1508 seconds
    Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE
    Multi-core support: disabled
    Low-Memory Mode: enabled
    Resolution: 1680x988 (60 hz) maximized
    UI: UI/ProfitUI
    Log:
    show window
    m_processUpdateSpellBookMsg()
    **** Unrecognized command - Parent.Parent.ProfitUI_AutoAttackCalc.Calculate.Press
    **** Unrecognized command - Parent.Parent.ProfitUI_AutoAttackCalc.Calculate.Press
    Set control ghost cmd...
    m_processUpdateSpellBookMsg()
    Received chat channel update msg...
    getUIElementByName(MainHUD.Browser): Module=MainHUD Window=Browser Child=[none]
    Received chat channel update msg...
    Received chat channel update msg...
    Thread Data:
    Primary Thread Id: 4728
    Current Thread Id: 5904
    Current Thread Priority: 0
    Memory:
    AddressLimitMB: 2048
    Load: 95%
    Total physical: 2146738176
    Free physical: 98435072
    Total pagefile: 4293476352
    Free pagefile: 1615802368
    Total virtual: 2147352576
    Free virtual: 651935744
    Memory Manager:
    Allocations: 295896
    Bytes Allocated: 594108848
    Max Allocations: 336849
    Max Bytes Allocated: 911591744
    System Memory Allocated (MB): 824
    Limit: 1535
    Number of Allocate Calls: 11978940
    Number of Free Calls: 11683055
    Registers:
    EAX 0x0C10FEAC
    EBX 0x00000004
    ECX 0x0C10FEF8
    EDX 0x0177EDE0
    ESI 0x50ABB890
    EDI 0x00000000
    GS 0x00000000
    FS 0x0000003B
    ES 0x00000023
    DS 0x00000023
    EBP 0x0C10FEBC
    ESP 0x0C10FE98
    EIP 0x10022EB5
    FLAGS 0x00010202
    CS 0x0000001B
    SS 0x00000023
    FPU Registers:
    CW 0x0000027F
    SW 0x00000000
    TW 0x0000FFFF
    FPU Rounding Mode: Nearest
    Call Stack:
    0x10022EB5: nsCStringKey::nsCStringKey+c
    0x1009ADC6: jpeg_free_small+dfd
    0x10077D23: PL_DHashMatchEntryStub+657c
    0x1001D290: nsIThread::IsMainThread+db
    0x754D10DC: BaseThreadInitThunk+12
    0x76E71E9E: RtlProcessFlsData+d3
    0x76E71E71: RtlProcessFlsData+a6
    End of Call Stack
    Stack Scan:
    0x0C10FE98: 0x1009AE35, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FE9C: 0x00000004
    0x0C10FEA0: 0x0C10FEF8
    0x0C10FEA4: 0x0177EDE0
    0x0C10FEA8: 0x00000000
    0x0C10FEAC: 0x10450DD8, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FEB0: 0x0173B4C8
    0x0C10FEB4: 0x01779E18
    0x0C10FEB8: 0x0C10FE9C
    0x0C10FEBC: 0x0C10FF00
    0x0C10FEC0: 0x1009ADC6, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FEC4: 0x804B0002, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FEC8: 0x50ABB890
    0x0C10FECC: 0x509ED850
    0x0C10FED0: 0x1002E27E, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FED4: 0x509ED850
    0x0C10FED8: 0x0C10FEF8
    0x0C10FEDC: 0x00000001
    0x0C10FEE0: 0x10077858, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FEE4: 0x509ED850
    0x0C10FEE8: 0x017517B4
    0x0C10FEEC: 0x01751540
    0x0C10FEF0: 0x0173B4C8
    0x0C10FEF4: 0x00000001
    0x0C10FEF8: 0x0C10FEF8
    0x0C10FEFC: 0x0C10FEF8
    0x0C10FF00: 0x0C10FF28
    0x0C10FF04: 0x10077D23, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FF08: 0x01779EC4
    0x0C10FF0C: 0x0175095C
    0x0C10FF10: 0x016FA1B8
    0x0C10FF14: 0x01750950
    0x0C10FF18: 0x00000000
    0x0C10FF1C: 0x00000001
    0x0C10FF20: 0x00000001
    0x0C10FF24: 0x00000000
    0x0C10FF28: 0x0C10FF88
    0x0C10FF2C: 0x1001D290, in D:\Program Files\Sony\EverQuest II\xul.dll (0x10000000)
    0x0C10FF30: 0x01751538
    0x0C10FF34: 0x01779E18
    0x0C10FF38: 0x30015451, in D:\Program Files\Sony\EverQuest II\nspr4.dll (0x30000000)
    0x0C10FF3C: 0x01750950
    0x0C10FF40: 0x016F3150
    0x0C10FF44: 0x016F3150
    0x0C10FF48: 0x00000000
    0x0C10FF4C: 0x016FAC68
    0x0C10FF50: 0x3001746B, in D:\Program Files\Sony\EverQuest II\nspr4.dll (0x30000000)
    0x0C10FF54: 0x0174FF48
    0x0C10FF58: 0x7C349565, in D:\Program Files\Sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x0C10FF5C: 0x01779E18
    0x0C10FF60: 0x00000000
    0x0C10FF64: 0x00000000
    0x0C10FF68: 0x016FA1B8
    0x0C10FF6C: 0xC0000005
    0x0C10FF70: 0x0C10FF60
    0x0C10FF74: 0x0C10FAA4
    0x0C10FF78: 0x0C10FFC4
    0x0C10FF7C: 0x7C34240D, in D:\Program Files\Sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x0C10FF80: 0x7C37F508, in D:\Program Files\Sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x0C10FF84: 0x00000000
    0x0C10FF88: 0x0C10FF94
    0x0C10FF8C: 0x754D10DC, in C:\Windows\system32\kernel32.dll (0x75480000)
    0x0C10FF90: 0x016FA1B8
    0x0C10FF94: 0x0C10FFD4
    0x0C10FF98: 0x76E71E9E, in C:\Windows\SYSTEM32\ntdll.dll (0x76e10000)
    0x0C10FF9C: 0x016FA1B8
    0x0C10FFA0: 0x7AD24370
    0x0C10FFA4: 0x00000000
    0x0C10FFA8: 0x00000000
    0x0C10FFAC: 0x016FA1B8
    0x0C10FFB0: 0x00000000
    0x0C10FFB4: 0x00000000
    0x0C10FFB8: 0x00000000
    0x0C10FFBC: 0x0C10FFA0
    0x0C10FFC0: 0x00000000
    0x0C10FFC4: 0xFFFFFFFF
    0x0C10FFC8: 0x76E2F1A5, in C:\Windows\SYSTEM32\ntdll.dll (0x76e10000)
    0x0C10FFCC: 0x00249E2C
    0x0C10FFD0: 0x00000000
    0x0C10FFD4: 0x0C10FFEC
    0x0C10FFD8: 0x76E71E71, in C:\Windows\SYSTEM32\ntdll.dll (0x76e10000)
    0x0C10FFDC: 0x7C3494F6, in D:\Program Files\Sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x0C10FFE0: 0x016FA1B8
    0x0C10FFE4: 0x00000000
    0x0C10FFE8: 0x00000000
    0x0C10FFEC: 0x00000000
    0x0C10FFF0: 0x00000000
    0x0C10FFF4: 0x7C3494F6, in D:\Program Files\Sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x0C10FFF8: 0x016FA1B8
    0x0C10FFFC: 0x00000000
    0x0C110000: Invalid stack data: Can't be read
    End of Stack Scan

    END OF LOG
  2. Have you tried disabling any custom UI elements or checking for similar problems in their documentation/community? The stack trace denotes that the XUL library (the component that turns XML configuration files into user interface components) was fed some invalid data where it was supposed to be given some text, and the ProfitUI errors may not be a coincidence.
  3. I've been having random client crashing as well. It seamed to start at about the time went live GU54. Some times it crashes while zoning but other times it's crashed when I've let my character auto-afk. I'll come back, move my mouse, try to click something and then the client crashes. Most of the time when the client crashes while in auto-afk it acts as if I typed the cmd of /exit.
    I noticed that the unhandled exception seams to be the same error as the OP. Unfortunatly, due to the randomness of these crashes, I can't simply turn off my custom UI and 'check it out'. Sometimes it crashes multiple times in a day and sometimes it's a week before crashes.
    =======================================================================================
    SOEBuild=6188L
    SOEVersionString=2010/1/28 16:26:53

    EVERQUEST2 CRASH LOG

    ==================================================================================================
    Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x10022EB5
    Application was trying to read from 0x00000008
    Region Begins At: 0x00000000
    Region Ends At: 0x00010000
    Region Size Is: 0x00010000 bytes
    Memory Protection: PAGE_NOACCESS (00000001)
    Memory State: MEM_FREE
    Memory Type: Free

    Game Data:
    SOEBuild: SOEBuild=6188L
    SOEVersionString: SOEVersionString=2010/1/28 16:26:53
    OS Version: 6.1.7100 VER_NT_WORKSTATION
    CPU: 3 x86 AuthenticAMD 4MHz RDTSC MSR CMPXCHG8 SSE SSE2
    DirectX Version: 10.0
    Video Card/Driver: [ATI Radeon HD 3800 Series] [atiumdag.dll] 8.14.10.716 {d7b71ee2-d641-11cf-3776-2ac6a1c2c535}
    Time at crash: Sun Jan 31 07:49:07 2010
    Login Server: none
    Performance: 7
    Game Uptime: 843 seconds
    Position last frame: 2271.33, 408.97, 484.81
    Zone name: exp05_rgn_innothule
    Time in Zone: 656 seconds
    Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE
    Multi-core support: enabled
    Low-Memory Mode: disabled
    Resolution: 1360x746 (60 hz) maximized
    UI: UI/ProfitUI

    Log:
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...
    Received chat channel update msg...

    Thread Data:
    Primary Thread Id: 1000
    Current Thread Id: 8108
    Current Thread Priority: 0

    Memory:
    AddressLimitMB: 4095
    Load: 44%
    Total physical: 4294967295
    Free physical: 4294967295
    Total pagefile: 4294967295
    Free pagefile: 4294967295
    Total virtual: 4294836224
    Free virtual: 2598051840

    Memory Manager:
    Allocations: 295338
    Bytes Allocated: 579756928
    Max Allocations: 343558
    Max Bytes Allocated: 762487184
    System Memory Allocated (MB): 736
    Limit: 4095
    Number of Allocate Calls: 1569449
    Number of Free Calls: 1274111

    Registers:
    EAX 0x26D2FEAC
    EBX 0x00000004
    ECX 0x26D2FEF8
    EDX 0x02FEFDC0
    ESI 0x5E0D9E60
    EDI 0x00000000
    GS 0x0000002B
    FS 0x00000053
    ES 0x0000002B
    DS 0x0000002B
    EBP 0x26D2FEBC
    ESP 0x26D2FE98
    EIP 0x10022EB5
    FLAGS 0x00010202
    CS 0x00000023
    SS 0x0000002B

    FPU Registers:
    CW 0x0000027F
    SW 0x00000000
    TW 0x0000FFFF

    FPU Rounding Mode: Nearest

    Call Stack:
    0x10022EB5: nsCStringKey::nsCStringKey+c
    0x1009ADC6: jpeg_free_small+dfd
    0x10077D23: PL_DHashMatchEntryStub+657c
    0x1001D290: nsIThread::IsMainThread+db
    0x76113F39: BaseThreadInitThunk+12
    0x779D0409: RtlInitializeExceptionChain+63
    0x779D03DC: RtlInitializeExceptionChain+36
    End of Call Stack

    Stack Scan:
    0x26D2FE98: 0x1009AE35, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FE9C: 0x00000004
    0x26D2FEA0: 0x26D2FEF8
    0x26D2FEA4: 0x02FEFDC0
    0x26D2FEA8: 0x00000000
    0x26D2FEAC: 0x10450DD8, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FEB0: 0x02FE0998
    0x26D2FEB4: 0x03053990
    0x26D2FEB8: 0x26D2FE9C
    0x26D2FEBC: 0x26D2FF00
    0x26D2FEC0: 0x1009ADC6, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FEC4: 0x804B0002
    0x26D2FEC8: 0x5E0D9E60
    0x26D2FECC: 0x5DEA5720
    0x26D2FED0: 0x1002E27E, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FED4: 0x5DEA5720
    0x26D2FED8: 0x26D2FEF8
    0x26D2FEDC: 0x00000001
    0x26D2FEE0: 0x10077858, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FEE4: 0x5DEA5720
    0x26D2FEE8: 0x02FE898C
    0x26D2FEEC: 0x02FE8718
    0x26D2FEF0: 0x02FE0998
    0x26D2FEF4: 0x00000001
    0x26D2FEF8: 0x26D2FEF8
    0x26D2FEFC: 0x26D2FEF8
    0x26D2FF00: 0x26D2FF28
    0x26D2FF04: 0x10077D23, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FF08: 0x03053A3C
    0x26D2FF0C: 0x02FE5B14
    0x26D2FF10: 0x02FAAF70
    0x26D2FF14: 0x02FE5B08
    0x26D2FF18: 0x00000000
    0x26D2FF1C: 0x00000001
    0x26D2FF20: 0x00000001
    0x26D2FF24: 0x00000000
    0x26D2FF28: 0x26D2FF88
    0x26D2FF2C: 0x1001D290, in C:\Program Files (x86)\sony\EverQuest II\xul.dll (0x10000000)
    0x26D2FF30: 0x02FE8710
    0x26D2FF34: 0x03053990
    0x26D2FF38: 0x30015451, in C:\Program Files (x86)\sony\EverQuest II\nspr4.dll (0x30000000)
    0x26D2FF3C: 0x02FE5B08
    0x26D2FF40: 0x02FA1408
    0x26D2FF44: 0x02FA1408
    0x26D2FF48: 0x00000000
    0x26D2FF4C: 0x02FAB008
    0x26D2FF50: 0x3001746B, in C:\Program Files (x86)\sony\EverQuest II\nspr4.dll (0x30000000)
    0x26D2FF54: 0x02FE8360
    0x26D2FF58: 0x7C349565, in C:\Program Files (x86)\sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x26D2FF5C: 0x03053990
    0x26D2FF60: 0x00000000
    0x26D2FF64: 0x00000000
    0x26D2FF68: 0x02FAAF70
    0x26D2FF6C: 0xC0000005
    0x26D2FF70: 0x26D2FF60
    0x26D2FF74: 0x26D2FA6C
    0x26D2FF78: 0x26D2FFC4
    0x26D2FF7C: 0x7C34240D, in C:\Program Files (x86)\sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x26D2FF80: 0x7C37F508, in C:\Program Files (x86)\sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x26D2FF84: 0x00000000
    0x26D2FF88: 0x26D2FF94
    0x26D2FF8C: 0x76113F39, in C:\Windows\syswow64\kernel32.dll (0x76100000)
    0x26D2FF90: 0x02FAAF70
    0x26D2FF94: 0x26D2FFD4
    0x26D2FF98: 0x779D0409, in C:\Windows\SysWOW64\ntdll.dll (0x77980000)
    0x26D2FF9C: 0x02FAAF70
    0x26D2FFA0: 0x56A72825
    0x26D2FFA4: 0x00000000
    0x26D2FFA8: 0x00000000
    0x26D2FFAC: 0x02FAAF70
    0x26D2FFB0: 0x00000000
    0x26D2FFB4: 0x00000000
    0x26D2FFB8: 0x00000000
    0x26D2FFBC: 0x26D2FFA0
    0x26D2FFC0: 0x00000000
    0x26D2FFC4: 0xFFFFFFFF
    0x26D2FFC8: 0x779F73BD, in C:\Windows\SysWOW64\ntdll.dll (0x77980000)
    0x26D2FFCC: 0x07EF1361
    0x26D2FFD0: 0x00000000
    0x26D2FFD4: 0x26D2FFEC
    0x26D2FFD8: 0x779D03DC, in C:\Windows\SysWOW64\ntdll.dll (0x77980000)
    0x26D2FFDC: 0x7C3494F6, in C:\Program Files (x86)\sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x26D2FFE0: 0x02FAAF70
    0x26D2FFE4: 0x00000000
    0x26D2FFE8: 0x00000000
    0x26D2FFEC: 0x00000000
    0x26D2FFF0: 0x00000000
    0x26D2FFF4: 0x7C3494F6, in C:\Program Files (x86)\sony\EverQuest II\MSVCR71.dll (0x7c340000)
    0x26D2FFF8: 0x02FAAF70
    0x26D2FFFC: 0x00000000
    0x26D30000: Invalid stack data: Can't be read
    End of Stack Scan


    END OF LOG
  4. The "check it out" part would be looking through community support and documentation for ProfitUI like the kind found here. Just searching that forum for "crash" brings up a bunch of possibilities, including some around the time of GU53/54.
  5. Hi all,
    These crashes appear to be happening in xul.dll, which is part of the embedded Mozilla browser. These types of crashes are a little more difficult for us to track down as they're not happening in SOE's code.
    We'll look into this and see what we can find out.
  6. ARCHIVED-Kel Guest

    Autenil wrote:
    If that's the case, perhaps telling them to install Mozilla if they haven't is an option?
  7. Kel wrote:
    The game ships with all the appropriate Mozilla libraries and files; no additional install should be needed (nor would it affect the client's embedded browser).
    Thanks for the suggestion though!
  8. Autenil wrote:
    If this is the case why then do I have to manually install msvcp71.dll every time I've installed eq2; in order to get the ingame browser to stop giving me error messages saying that file is missing. This happens across mutiple os's, from xp to win 7 both 32 & 64 bit versions.
  9. NViDiaFReaK wrote:
    never had to do that here, windows 7 32/64 on any of the installs
  10. Wingrider01 wrote:
    It doesn't effect everyone but do a Google search for MSVCP71.dll + EQ2 and see what comes up, i know quite a few people that have had this problem and had to do the same
  11. NViDiaFReaK wrote:
    Having done years of software testing and having run into this issue and similar with different applications on different platforms.. Quite simply, it's because a lot of applications install their own version of this file. Whether or not it is the 'real' version, the time stamp gets changed and other applications may see it as not the true one or an anti-virus app will, because of the changed time stamp, view it as infected and 'quarentine' or remove it. Or it gets written to a location one application wants but another can't find it there. It can also happen if you install a graphics card/driver (or other internal device or driver) -after- patching Windows and not patching yet again after your install a card or update a driver.
  12. I'm also experiencing these crashes when using the in game browser...
    Just in case it helps here is my system info:
    Intel E4500 Core 2 Duo
    Gigabyte P35 Mobo
    6 GB DDR2-800 Ram
    EVGA Nvidia 7900GTX 512 PCI-E
    Windows 7 64bit
  13. I can confirm that i experience random crashing when i have the in game browser open and i hover over multiple links. It doesn't happen every time but frequent enough i try to use my external browser. This typically happens when i am examining an item and trying to pull it up on Wiki or Lootdb
  14. There is more info here http://forums.station.sony.com/eq2/...468204&#5229280 from another thread with the same issue. My wife and I have been playing around with this a bit as her alt does this error consistantly. We did find that it is much more prone to happening if she is two boxing for one reason or another. She had my swash up and Panaceia up on the second screen (same computer) and you can almost guarantee Panaceia will crash within 15-30 minutes. The crash is random as far as we can tell. We are not trying to open browsers etc. just running through zones and fighting. She also tried her main toon with madcap up and madcap started crashing the same but prior with panaceia madcap was not. Have not completely confirmed if it may be just the second instance that crashes yet, but it is kinda looking like that. If you play any of our toons alone you can play for extended periods of time but still crash periodically.

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