The connection stats window that was added with GU42 provides some information that might be helpful for troubleshooting performance issues with EQ2. How do I use the Connection Stats window? By default, the F11 key will toggle the window opened and closed. If this key doesn't work for you, check your settings under Options to be sure that a key is assigned to this window. If you're using a custom UI and still cannot get the window to show, you might have to contact the author of the UI for help. The window has the ability to display a 30 second history for each of the 4 statistics. If you don't wish to see this graph, you can click the arrow icon on the right side of the window to close the graph. To re-open the graph, click any of the 4 statistic labels. What do the statistics mean? Ping - The ping value is the total amount of time in milliseconds that it takes for a packet to be sent to the server, and an acknowledgment received by your client. So in essence this is a round-trip value, not a one-way value. With ping, the lower the better. Your ping value will be different depending on where you are located in relationship to the server you play on. The further away the server, the higher your ping will be. The ping value may also go up during times of lag, either server or client lag, because more time is taken to process an incoming packet. Sometimes you may also notice that your ping actually goes up when you're standing still, not doing anything, and then drops when you begin moving. This is because we update the ping value whenever a new packet of data is sent. During times of inactivity, your ping value is not being updated as often, and won't be as accurate. Packet Loss - The term packet loss refers to a packet of data that was not received by either the client or server within a specified frame of time. It could be that the packet is not lost, maybe its just late. In any case, if the packet isn't received within a specific amount of time, we count it as lost and resend it. You should not be worried about an occasional lost packet, this could be normal. However, if you see constant lost packets, this could indicate a problem with the connection between you and the server. When there is a break in the network connection, you will see the packet loss number grow steadily as no packets are making it through. When the network connection is restored, the number should drop back down to zero. If you're experiencing packet loss, it could be for a number of reasons. First you should try eliminating issues in your home. Try connecting your PC directly to your internet connection and eliminate your routers or firewalls. If this fixes the problem, you have a hardware issue. If you have multiple computers and only one of them is experiencing the packet loss, it could be a problem with the computer hardware. Of all computers are experiencing the same packet loss, and you've eliminated local hardware, it could be a problem with your service provider and one of the pieces of hardware between you and the SOE data center. In this case, hopefully the problem is corrected within a few days. If not, you may need to contact your service provider for support. Bytes per second - Bytes per second or BPS is the amount of data both sent and received by your computer during the previous second. During times of inactivity this will generally be a very low number, maybe even zero. During combat or running through densely populated zones, this number will spike very high. There are no published numbers on what this value should be. If you are on a broadband connection, you should be able to handle much more data than is ever sent by EQ2. If you are on a modem connection, this number might indicate the reason for lag if you are currently sending/receiving lots of data. Frames per second - FPS indicates the number of 'frames' processed by your client per second. A frame is a complete loop through the game cycle. This includes receiving/sending network messages, processing game data and drawing what you see on the screen. The higher the number the better. Your FPS is affected mostly by your graphic quality settings and the speed of your computer hardware. Setting the graphics to lower settings should improve your frame rate. Specifically, the settings that seem to have the biggest affect on frame rate are shadows, and particle effects. EQ2 is a very cpu-intensive game, more so than the graphics card. So if you're looking for ideas to improve your hardware, upgrading your CPU will probably give you the biggest increase in performance over purchasing a very expensive video card. Hopefully this information will be somewhat helpful for troubleshooting connection issues.