I have noticed this posted in several different threads, so thought I would ask the question here. It is possible to fail a void-shard piece craft so badly that you can lose the shards. A disconnect at an unlucky time could cause this. It is possible to create the wrong item, either for yourself or for another using consignment. ( I know a lot of people would jump up here and say 'you made the error,its your own fault for being stupid' etc.. etc.. but, as the title says, we are all human, we all make mistakes from time to time, and if you dont, then congratulations on being the worlds only perfect person ) i have also read that the CSR's will do nothing to rectify the situation and would like to know why this is? I can understand if someone does this multiple times, then they should not receive any help. But on one-ff occassions, I see no reason why the CSR cannot help. If you accidently delete a character or item, the CSR's will restore it, they will tell you they will only do this on a limited amount of occasions, but I know of people that have had multiple characters restored. So why not restore accidently lost shards? Lets face it, if you do fail a craft in the first bar, its going to be because of some sort of serious crash or error. There is no-way anyone that has managed to get a crafter to the level required to scribe the void recipes is going to fail through being a bad player. And, if the wrong item is created, yes, the crafter should feel a little stupid, but why cant they get that item exchanged for the one they need? I know, from personal experience, that the CSR's do have the power to remove an item from your inventory and replace it with a different one. If they can do this in other circumstances , why not here? if the CSR;s do change and have a policy of fixing these problems, what are the pros and cons? The only cons i can see are maybe a few more minutes being spent looking into the petiton and rectifying the situation. But, just how often would this situation arrise? The big Pro being that players, who pay to play this game and have fun, would have a better experience, both with the game and with the CSR system. If the situation stays as it is, i see no Pro's just the cons of having players disappointed with loss of shards, informign others of their disappointment which just goes to raise the level of disappointment with the csr system. Dont get me wrong, I have had more positive experiences withthe CSR;s than negative ones. But, as we all know, when people have a good experience, they tell 1 or 2 people. When they have a bad one, they tell everyone they can.