I get this message every time I log into the game. It's in my chat window (obviously) but when I click the marketplace button and click the "Item Claim" button there, that window also says in text that I have an item waiting - but as you can see, the box area is blank, nothing to select for claiming. I understand from game chat that this may be a "veteran reward" type thingy. I don't care about claiming something I don't qualify for; I am a brand new player not a returning player. Now, if SOE Vanguard was sending me a "yay! new player cupcake woohoo!!!" then I want it! Gimme my cupcake! lol Otherwise stop telling me about an item waiting for me to claim it if I cannot physically do it. *sniff Is this a bug or am I being teased? I like cupcakes!